Ad ID: 6227
Sale Price: Rs:
Customer Service Executive
>Manage calls, complaints, requests and inquiries receiving by customers
>Identifying and assisting customer needs to achieve satisfaction
>Respond promptly to customer complaints, requests and inquiries by providing accurate information by using the right method
>Provide appropriate solutions or alternatives within the time limits and follow up to ensure resolution.
>Responding to emails and resolve customer complaints, requests and inquiries via phone, email, or social media
>Manage calls, complaints, requests and inquiries receiving by Hospitals, channeling partners, service providers and other stake holders.
>Keep records of Hospitals, channeling partners, service providers and other stake holder complaints, requests, inquiries and action taken.
>Communicate with stake holders
>Keep detail records of the customer complaints, requests, inquiries and action taken.
>Manage and handle different services /tasks at any given time
>Organize workflow to meet customer timeframes
>Communicate and coordinate with supervisor / manager and internal departments
>Deliver high-quality work under minimum supervision.
>Maintain patient confidence and protect operations by keeping patient care information confidential.
>Provide information about products and services
>Coordinate with relevant departments for further investigations
>Should pass AL
>1-2 year experience in the relevant field will be an added advantage